Signing In & Login Help

BlinkLife uses an email-first sign-in. Enter your email and we’ll check whether you already have an account before asking for anything else.

“Welcome back” vs “Create account”

• Welcome back — we found an existing account for your email. Enter your password to sign in.
• Create account — we didn’t find an account for that email, so you can set one up.

It says “Welcome back” but I’ve never used BlinkLife

You most likely have a TrueMemory account from another app, such as Finerminds. BlinkLife shares the same accounts, so we already recognise you. Sign in with your existing password — the one you use for that app — not a new one.

If you don’t remember it, reset your password. To understand why this happens, see How your account works.

It’s asking me to accept the Terms of Service

This is normal the first time you sign in to BlinkLife with an existing TrueMemory account. Accepting the Terms sets up your BlinkLife profile — you won’t be asked again.

I’m told my account can’t get in yet

If sign-in tells you the account isn’t open yet, the email you entered isn’t on the access list. The most common cause is using a different email than the one your invitation or purchase was tied to.

• Use the exact email address you were contacted on
• If you also use an app like Finerminds, check whether that’s the address
• Still stuck? Contact support and we’ll look it up

I’m signed in, but I’m asked to choose a plan

That’s the subscription page, not an error. BlinkLife is a subscription product, and your account doesn’t currently have an active plan. Nothing has been deleted — your data is waiting once you subscribe. See Subscription plans.

My password isn’t working

Reset your password. Because your account is shared across TrueMemory apps, your new password will work everywhere.

I keep getting signed out

This is usually a browser setting rather than an account problem — see App issues for the fixes.