Refunds for Paid Credits

This applies to credits you’ve purchased. Free credits and credits added by our team can’t be refunded — there’s no payment to reverse. For a question about a subscription charge, see Managing your subscription.

When can I refund purchased credits?

You can request a refund yourself if all of these are true:

• The credits are completely unspent — you haven’t used any of them
• It’s within 14 days of the purchase
• The purchase was made with a card through Stripe

Refund eligibility ends as soon as you spend any part of a purchase.

How to request a refund

1. Open Settings → Billing
2. In Transactions, find the purchase and expand it
3. Select Request refund and choose a reason
4. Confirm

If a purchase is eligible, it shows as Refundable until a given date, with the days remaining.

How refunds work

• Refunds go back to your original payment method through Stripe
• You’ll see it on your statement within 5–10 business days, and we’ll send a confirmation email
• You’re refunded the amount you paid — if a pack included bonus credits, only what you actually paid is refunded
• The refund appears in your transaction list under Settings → Billing, with a credit note you can download

My purchase isn’t eligible

If a purchase has been partly used or is outside the 14-day window, it’s no longer refundable from the app. For help with a specific charge, contact support and our team can review it.