App Performance Issues

The app is blank or not loading

Try these steps in order:

1. Hard refresh — ⌘ + Shift + R on Mac, Ctrl + Shift + R on Windows
2. Clear browser cache — Browser settings → Clear browsing data → Cached images and files
3. Disable extensions — Ad blockers and privacy extensions can interfere. Try in an incognito window with extensions off
4. Try a different browser — Chrome is recommended

If none of these work, contact support with your browser and OS details.

The app is slow

Symptom	Try this
Slow to open	Usually improves after the first load (cached)
Chat responses slow	Check your internet connection
Voice lag	Switch to a wired connection or disable VPN

I’m signed out unexpectedly

• Check that cookies are enabled in your browser
• Disable any extensions that clear cookies on close
• Make sure the browser isn’t set to clear cookies on exit

Changes aren’t showing up

If something you did isn’t reflected:

1. Hard-refresh the page (⌘ + Shift + R)
2. Check your internet connection
3. Sign out and back in

If data is missing after a few minutes, contact support.