Voice Not Working?

Microphone permission denied

The most common cause. Your browser or OS is blocking mic access.

On Chrome (desktop):

1. Click the lock icon in the address bar
2. Find Microphone and set it to Allow
3. Reload the page and try again

On macOS:

1. Open System Settings → Privacy & Security → Microphone
2. Make sure your browser is listed and enabled
3. Restart your browser

The mic activates but nothing happens

• Check your speaker/headphone volume
• Look for text appearing in the chat — if there’s no transcript, the mic isn’t picking up audio
• Try speaking closer to your mic or in a quieter environment
• Reload the page — this resolves most temporary connection issues

Transcription is inaccurate

• Use a headset or earbuds with a built-in mic
• Reduce background noise
• Speak at a natural pace

Browser recommendations

Voice conversations use your microphone and work in any modern browser. However, Chrome is strongly recommended for the full experience — particularly the Listener feature, which captures system audio (meeting sounds, not just your mic). System audio capture requires Chrome 105+.

If voice isn’t working, try switching to Chrome before troubleshooting further.

Voice cuts out mid-conversation

Usually a network issue:

• Switch to a wired connection or move closer to your router
• Disable a VPN if you’re using one
• Close other browser tabs using audio

Still not working?

Submit a support ticket and include your browser, OS, and a description of what happens when you try.